Terms of service

1. Introduction

Welcome to GreyMailingBag.com. By accessing or using this website, you agree to comply with and be bound by the following terms and conditions. These Terms apply to all site visitors, customers, and users.

2. Online Store Terms

  • You must be at least 18 years old or have permission from a guardian to place an order.

  • You agree not to use our products for any illegal or unauthorized purpose.

  • Any breach of these terms may result in termination of your access to the website.

3. Products and Orders

  • All products listed are subject to availability.

  • We reserve the right to modify or discontinue any product without notice.

  • Product images and descriptions are for illustrative purposes and may vary slightly.

4. Pricing and Payment

  • All prices are listed in GBP and include applicable VAT unless otherwise stated.

  • We accept secure payment via [PayPal, Shopify Payments, Credit/Debit Card, etc.].

  • Orders will only be processed once payment is received in full.

5. Shipping

  • Orders are typically dispatched within 1–2 business days.

  • Delivery times may vary depending on your location and courier service.

  • GreyMailingBag.com is not liable for delays caused by courier companies or incorrect address details provided by the customer.

6. Returns and Refunds

  • Returns are accepted within 14 days of delivery for unused, unopened items in original packaging.

  • Customers are responsible for return shipping costs unless the item is faulty or sent in error.

  • Refunds will be processed within 5 working days of receiving returned goods.

See our [Returns Policy] for more.

7. Intellectual Property

All content on this site, including logos, images, text, and design, is the property of GreyMailingBag.com and may not be used or reproduced without written permission.

8. Liability Limitation

We are not liable for any indirect or consequential losses or damages arising from the use or inability to use our website or products.

9. Changes to Terms

We reserve the right to update these Terms at any time. It is your responsibility to check this page periodically.

10. Contact Information

If you have any questions about these Terms, you can reach us at:
📧 Email: support@greymailingbag.com
🏢 Address: unit 23, manchester, m12 5qj
📞 Phone: 07495355641